FAQs & Shipping Info
Where are you based?
We're happily based in Harrisburg, PA - the capital of PA, and America's hearts.
WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 - 4 business days
Most orders leave the warehouse within 3-5 business days after receipt of payment. Please allow up to 7 days for order processing and shipment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 14 - 24 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address.
Gabiany can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES.
What if I need to return something?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 24 hours after you receive it. We ask that you take pictures or videos of any product that arrives damaged or defective.
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% 30-Day customer satisfaction guarantee. If for any reason you are not satisfied with our products. Just send it back to us in the first 30 days and receive a full refund.
To be eligible for a return/refund, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging.
We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
Send it back to:
Jr. Los Nevados #431,
El Tambo Huancayo, Peru 12000
GABIANY will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening
CANCELLATIONSYou may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by inputting your tracking number here: https://t.17track.net/en
You can also reach out to our customer support desk at email@example.com to ask questions anytime.
How do we contact you with press inquiries?
Send us an email via this form and we'll get back to you as soon as we can.